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Welcome to the Information Systems Team

Mitie Information Technology strive to deliver cost effective and value add technology solutions, enabling Mitie vision to be a technology driven FM company. We digitise and digitalise the customer interaction and develop new range of products and technology services for our employees and customers.

David Cooper

Chief Information Officer

Our ongoing transformation in support of the overarching Mitie business transformation, is governed by 5 guiding principles, known as the 5Cs - Cloud, Convergence, Consolidation, Compliance and Cyber

Cloud - the adoption of cloud-based technologies including Software as a Service​

Convergence - standardising on a smaller set of vendors, technologies and platforms. ​

Consolidation - seeking to eliminate redundancies and actively drive convergence at every opportunity, be it a new key business project or technology refresh. ​

Compliance - to legal, audit and regulatory standards and adherence – example GDPR​

Cyber - prevention and protection from all security breaches including Cyber Crime, Cyber Attack, Cyberwar or Cyber warfare

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With a continued focus on quality and cost of service, adoption of the 5Cs, and working across Mitie to identify opportunities for intelligent use of Technology - keeping it simple and embedding it - we work to being The exceptional, every day.

Within Mitie IS we are focused in the following areas:

IS Strategy & Architecture – to set the Mitie IT strategy and roadmap

Business Partnering – to understand our customers and business needs and align with the roadmap

Technology Innovation and development – to ensure our technology meets and future proofs our customers and business needs

Portfolio & Programme Management – to ensure a predictable and controlled delivery of solutions

Information Security – to ensure that our solutions and data we hold is secure

Operations & Service Management – to ensure that any incidents with solutions are pro-actively addressed with minimum disruption to our customers and our business

Technology Governance – to validate that we delivered what we committed, and the benefits are achieved.

Technology Partnership – Continuously nurture and develop technology partnership with our key technology enablers including Vodafone, Wipro, Microsoft, AWS, IBM, SAP

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